Policies

We may use the personal data we collect to:

• Respond to your inquiries or provide requested services.
• Send annual holiday card and future newsletters. (with opt-out options)
• Analyze website traffic and user behaviour.
• Improve website performance, security, and usability.
• Comply with legal obligations and prevent misuse or fraud.

Where applicable, we rely on the following legal bases to process your personal data:

• Your consent (e.g., for holiday card communications and future marketing communications).
• Contractual necessity (e.g., providing requested services).
• Our legitimate interests (e.g., improving website experience).
• Legal compliance

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law. Anonymous or aggregated data may be retained indefinitely.

We use third-party providers to operate some features of our Website:

• Google Analytics: For website usage tracking. May collect IP address and interaction data.
• HubSpot: For managing email communications and customer relations.

Each third-party service provider has its own privacy policy and terms. We do not share personal information beyond what is required for the service and never sell your data.

We may update our list of providers. Significant changes will be reflected in an updated policy.

We may use third-party platforms (e.g., Google, Bing, LinkedIn) to display targeted advertisements based on your previous visits to our Website. These platforms use cookies to serve ads.

You can opt out of this tracking via the following:

• Bing Ad Settings
• Google Ads Settings

You have the following rights regarding your personal information:

• Access: Request to view the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Erasure (“Right to Be Forgotten”): If you are a resident of the European Union or European Economic Area, you may request the deletion of your personal data, subject to certain exceptions. We may also accommodate this request from other jurisdictions as a courtesy, where appropriate.
• Withdraw Consent: At any time for previously agreed communications.
• Data Portability: Request a copy of your data in a common format (if applicable).

To exercise any of these rights, please email: [email protected]

If you filled out a form and have received a holiday card email:

• You can request to be removed from the mailing list at any time using the link in each email.
• We may track email opens and link clicks to improve our communications. This data is never shared externally.

We use appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. No online platform can guarantee 100% security, but we take reasonable steps to safeguard your data.

Our Website is not intended for children under the age of 16. We do not knowingly collect personal data from minors. If you believe we may have done so, contact us immediately and we will remove the information.

We may update this Privacy Policy periodically. The “Last Reviewed” date at the top of this page will be updated accordingly. We encourage you to review this page regularly for updates.